Indosat Ooredoo Hutchison (IOH) wins at Asian Telecom Awards 2026
The operator modernised its CPQ and order management stack to support faster enterprise growth in Indonesia.
Indosat Ooredoo Hutchison (IOH) won B2B Client Initiative of the Year - Indonesia in the Asian Telecom Awards 2026. They got recognised for modernising their B2B sales and order management environment to better serve enterprise, wholesale, and government clients.
The initiative started in April 2025 as part of a wider effort to upgrade legacy systems that limited speed, visibility, and flexibility. Multiple disconnected platforms created manual handovers, long quote-to-cash cycles, and challenges in managing complex telecom service configurations. These constraints made it difficult to scale operations for high-volume B2B customers.
To address this, Indosat Ooredoo Hutchison consolidated its fragmented systems into a unified, enterprise-grade architecture. The modernised platform introduced an enterprise product catalogue that supported consistent and configurable service bundles, alongside enhanced CPQ capabilities that enabled faster and more accurate quotation. Service order management is integrated directly with network elements, whilst centralised customer order management replaced several legacy systems.
The transformation also included the deployment of TIBCO middleware to standardise integrations and improve orchestration across the B2B environment. This approach reduced dependency on siloed systems and improved the platform’s ability to support future developments, including AI-enabled actions for B2B operations.
As a result, Indosat Ooredoo Hutchison reduced sales cycle times by accelerating quote-to-cash processes and improving operational efficiency. The platform provided end-to-end visibility of the order pipeline, from quotation through fulfilment, and supported higher transaction volumes without compromising reliability. Enterprise customers benefited from a more intuitive ordering experience that aligned more closely with consumer digital standards, whilst still meeting the specialised requirements of wholesale and government accounts.
Beyond immediate operational gains, the initiative laid a foundation for future capabilities such as AI-driven pricing, predictive order management, and deeper customer analytics. The project also followed a structured implementation approach, with clear phases, defined milestones, and a change management programme that supported organisational adoption.
The Asian Telecom Awards is a premier awards programme that recognises telecom companies across the Asia Pacific for their contributions to industry advancement, technological innovation, and digital infrastructure development.
The Asian Telecom Awards is presented by Asian Telecom Magazine. To view the full list of winners, click here. If you want to join the 2027 awards programme and be acclaimed for delivering cutting-edge, award-winning telco products and services to customers, please contact Julie Anne Nunez - Difuntorum at +(65) 3158 1386 ext. 242. You may also reach out via [email protected].
