How this telco company is aiding Indonesia to centralise its healthcare data | Asian Telecom
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How this telco company is aiding Indonesia to centralise its healthcare data

Telkom Indonesia’s first step was its One Data System for COVID-19 vaccination.

Indonesia’s plan to achieve herd immunity by the end of 2021 seemed impossible when it was first announced given that it will take one million injections a day to attain its target. But with the help of Telkom Indonesia’s Satu Data Vaksinasi COVID-19 (SDVC), the country was able to achieve its goal.

Through the SDVC or the One Data System for COVID-19 vaccination, Telkom Indonesia was able to integrate, validate, and filter data from various institutions responsible for the vaccination rollout.

Telkom Indonesia’s Head of Health Ecosystem for Digital Business and Technology, Joddy Hernady, revealed that the company plans to improve the platform to become the central database of Indonesians’ healthcare information.

“We want it to be used as a place where all the health stakeholders in Indonesia can exchange health information,” Hernady told Asian Telecom in an exclusive interview.

As of writing, the data being recorded by SDVC are just COVID-19 vaccination information. As per Telkom, the platform has over 600 million COVID-19 vaccination data.

In the future, Hernady said Telkom Indonesia hopes to add other health-related data such as an individual’s general vaccination record and insurance.

“In the future, the Ministry of Health can leverage SDVC to become a national health information exchange and health information services so that we can provide better health services in Indonesia,” Hernady said.

A superapp for healthcare

Apart from SDVC, Telkom Indonesia also plans to upgrade its contact tracing app, PeduliLindungi, which also played an important role in Indonesia’s COVID fight.

According to Hernady, the company wants to turn PeduliLindungi into a super app which can offer preventative and curative healthcare solutions to its users.

Amongst preventive solutions that Telkom Indonesia will add to its app are related to wellness programmes.

“We can integrate the feature with a wellness app called Fita which was developed by Telkomsel, or other similar apps,” Hernady said.

At the moment, the app has proactive solutions with more than 10 telemedicine providers on board. Hernady said the company will also add other proactive solutions such as  e-prescription, and medicine delivery to PeduliLindungi.

“PeduliLindungi can also be connected with health insurance providers and third-party administrators to offer more benefits to insurance members who are also now PeduliLindungi users,” Hernady added.

For better centralisation of data, Telkom Indonesia will integrate PeduliLindungi with SDVC and the Indonesia Health Services (IHS) Platform owned by the Ministry of Health of the Republic of Indonesia for the app to have information on its users’ personal health records and other related health data

“PeduliLindungi, in the end, will provide an end-to-end patient journey,” said Hernady.

“We will transform PeduliLindungi into a super app that provides promotive, preventive, corrective, and rehabilitative solutions. We will do this by collaborating with players in those areas, and leveraging their offers,” he added.

PeduliLindungi has more than 93 million registered users and around 52 million monthly active users. The app and SDVC were recognised in the inaugural Asian Telecom Awards as Indonesia’s Mobile App of the Year and Digital Initiative of the Year.

“Winning these two categories from the Asian Telecom Awards is an important achievement for us. This shows that we are on the right track and we need to continue with what we have done so far in digital transformation,” Hernady said.

“These two awards will also emphasise Telkom’s position as the leading digital telco in Indonesia, and also one of the leading digital telcos in the Asia Pacific,” he added.

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