Singtel Group is biggest ever winner at Asian Telecom Awards 2026, sweeping seven accolades

Singtel wins top awards in mobile, innovation, IoT, customer service, digital, and satellite telecom excellence.

Singtel Group emerged as the biggest ever winner at the recent Asian Telecom Awards 2026, underscoring the Group’s formidable capabilities and leadership in Singapore. Its operating companies Singtel Singapore and Singtel Digital InfraCo clinched seven accolades spanning mobile performance, IoT connectivity, AI-powered customer service, digital transformation, satellite innovation, as well as 5G and multi-infrastructure AI orchestration.

These awards recognise the breadth and depth of both operating companies’ capabilities. Together, they reflect the Singtel Group’s ambition to be an AI-first technology company, embedding intelligence across its networks and platforms whilst enabling enterprises to harness AI securely and at scale.

SINGTEL SINGAPORE

Mobile Operator of the Year - Singapore & Innovative Connectivity Solution of the Year - Singapore

Singtel Singapore was conferred the awards for Singapore’s Mobile Operator of the Year - Singapore and Innovative Connectivity Solution of the Year - Singapore. The latter recognised its nationwide 5G+ rollout in May 2025, which translated next-generation network capabilities into tangible improvements in customer experience and network performance, consistently proven at large-scale public events and high-traffic transport hubs. The company sustained its leadership through operational discipline and quality execution, using infrastructure innovation to achieve meaningful customer outcomes across every touchpoint – from retail and digital platforms to customer care and device access.

IoT Initiative of the Year - Singapore

Singtel Singapore’s Multi-Domestic Connectivity platform won the IoT Initiative of the Year  - Singapore award for enabling enterprises to manage cross-border device deployments through a single, unified interface. The platform, which supports advanced SIM configurations, policy controls, real-time diagnostics and usage analytics across multiple markets, allows companies to operate connected devices globally with greater reliability, visibility and cost efficiency. This simplifies the management of IoT devices across different networks and regulatory environments. This capability is underpinned by Singtel Singapore’s founding membership of Bridge Alliance, which provides local network breakout, regulatory support and coverage in over 190 countries. Automotive partners, including XPENG, have already deployed nearly one million EV SIMs globally, benefiting from improved reliability, lower operating costs and faster market entry.

Customer Service Initiative of the Year - Singapore

Singtel Singapore received the Customer Service Initiative of the Year - Singapore award for its AI Contact Centre, which transformed customer support across voice and digital channels by introducing an omnichannel generative AI framework that unified chat, voice, and agent-assist capabilities within a single operating model. A multilingual virtual assistant handles enquiries across messaging platforms and phone channels, while speech-to-text and voice synthesis capabilities support more complex interactions, including appointment scheduling and transaction processing. By automating routine enquiries, it freed live agents to focus on more complex customer needs. Following deployment, live agent case volume fell by 10%, resolution times for multi-turn interactions improved by 25%, call containment increased by 8% (approximately 120,000 fewer calls annually), and customer satisfaction scores rose to above 80%.

Digital Initiative of the Year - Singapore

Singtel Singapore’s FusionCore was awarded the Digital Initiative of the Year - Singapore. It is a cloud-native, low-code platform developed in-house to simplify the company’s product and service management systems, integrating previously fragmented systems that supported product launches, billing, and customer management separately. The consolidation streamlined the process, shortening time-to-launch and reducing operational overheads. As a result of FusionCore, Singtel Singapore saw a 49% increase in handset purchases and 14.2% improvement in website conversion rates.

SINGTEL DIGITAL INFRACO

Satellite Telecom Company of the Year - Singapore

Singtel Digital InfraCo received the Satellite Telecom Company of the Year - Singapore award for its Satellite Earth Stations at Bukit Timah and Seletar. These stations connect satellites in both GEO (geostationary) and LEO (low-Earth orbit) constellations in space through modern multi-orbit digital infrastructure. The stations’ operations are AI-enabled and feature electronically steered arrays, as well as multi-band antenna systems, which have enabled Singtel Digital InfraCo to reduce service activation timelines from weeks to days while maintaining over 99.9% uptime. With line-of-sight to more than 30 satellites and seamless integration into Singtel's fibre core, the stations deliver broadband, emergency communications, cloud connectivity, and secure government services. The stations are Tier 4 certified from the World Teleport Association, which is the highest level awarded to teleport infrastructure demonstrating exceptional performance across uptime, security, and operational excellence.

Technology Innovation of the Year - Singapore

Singtel Digital InfraCo won Technology Innovation of the Year - Singapore for the Singtel Paragon™, a platform developed in-house to unify 4G and 5G lifecycle management, edge computing, and multi-infrastructure AI orchestration. Paragon enables advanced capabilities – such as network slicing, private cloud, AI cloud services, and GPU-as-a-Service – to be deployed commercially with greater ease. Paragon also serves as the orchestration engine behind RE:AI, Singtel Digital InfraCo’s sovereign AI cloud service that enables AI workloads to scale while maintaining performance, latency, and data sovereignty. The platform also supports CAMARA API adoption across Asia Pacific and is patented in eight countries, making it one of the most broadly deployed and legally protected AI orchestration platforms in the region.

The Asian Telecom Awards is a premier awards programme that recognises telecom companies across the Asia Pacific for their contributions to industry advancement, technological innovation, and digital infrastructure development.

The Asian Telecom Awards is presented by Asian Telecom Magazine. To view the full list of winners, click here. If you want to join the 2027 awards programme and be acclaimed for delivering cutting-edge, award-winning telco products and services to customers, please contact Julie Anne Nunez - Difuntorum at +(65) 3158 1386 ext. 242. You may also reach out via [email protected].