Inside Singtel’s win at the Asian Telecom Awards 2026

Eddie Lim, VP, Consumer IT at Singtel, shares how Singtel’s AI Contact Centre enables natural, conversation-led customer care.

He also highlights how the platform is raising customer service standards across Singapore’s telecommunications sector. 

Following Singtel’s wins for Customer Service Initiative of the Year - Singapore and Digital Initiative of the Year - Singapore at the Asian Telecom Awards 2026, the recognition validates the company’s AI-powered customer service strategy.

Find out the full story here.