Ooredoo Kuwait clinches two wins at Asian Telecom Awards for stellar 2023 performance
Its achievements can be largely attributed to the dedication of its customer base and the unwavering commitment of employees.
The leading telecom company in the region, Ooredoo Kuwait secured two significant accolades at the recently held Asian Telecom Awards 2024 for its notable performance in the previous year. This success was marked by major achievements across its operations, including technology upgrades, partnerships, and customer-centric campaigns, as well as positive impacts from extensive corporate social responsibility initiatives.
Compared to last year, the company maintained robust financial performance, experiencing a 5% growth in revenues, reaching KWD246m by end of December 2023. It also witnessed a commendable 15% increase in EBITDA, amounting to KWD 82m.
Ooredoo Kuwait’s customer base notably grew to 2.8 million, showcasing a 5% increase. The company attributes its achievements in this aspect this year to the dedication of its customer base and the company's commitment, including the unwavering dedication of its employees to customer satisfaction.
At the same time, it highlights its substantial efforts in digitisation, extending beyond the improvement of digital services to integration with government and service-oriented digital platforms. The company has also invested in platforms powered by artificial intelligence, aiming to provide integrated services in one place.
Currently, the Ooredoo App stands out as the most widely used app by customers and ranks
amongst the top ten free applications in Kuwait, reaffirming its user-friendly interface and seamless functionality.
Ooredoo Kuwait has also launched smart city solutions using IoT technology, particularly in Souq Al-Mubarakiya, and the introduction of customised solutions for corporate customers through the implementation of Narrowband IoT within the Ooredoo network. It has sought global partnerships with Amazon Web Services and manufacturers of smart devices and accessories, including Samsung, Apple, and Huawei.
In the realm of social and environmental responsibility, the company has collaborated with telecommunications companies in the Gulf Cooperation Council countries to enhance sustainability in the region. This has been evident with discussions of a regional integration and a shared commitment to reducing carbon footprint and promoting sustainable practices in the telecommunications sector.
The company, in particular, has also started its transition to solar-powered transmission stations in selected areas in Kuwait, contributing to reducing harmful emissions through the use of renewable energy.
Looking ahead, the company asserts its dedication to empowering Kuwait's future through innovative, customer-centric, and socially responsible initiatives, solidifying its position as a transformative force in the telecom industry.
“The year 2023 has been a testament to Ooredoo's commitment to being more than a telecom provider, but a catalyst for positive change in the lives of individuals and the broader community,” the company said.
It brought home the Mobile Operator of the Year - Kuwait and the Telecom Company of the Year - Kuwait wins in the prestigious awards programme.
Asian Telecom Awards honours businesses and initiatives that have not only driven progress in the telecom industry but have also ignited transformative shifts that have reshaped the digital landscape.
The Asian Telecom Awards is presented by Asian Telecom Magazine. To view the full list of winners, click here. If you want to join the 2025 awards programme and be acclaimed for delivering cutting-edge, award-winning telco products and services to customers, please contact Julie Anne Nuñez at [email protected].
