In Focus

Customer service seen as key to telco loyalty, study finds

Five in 10 users will switch providers due to poor customer service.

Customer service seen as key to telco loyalty, study finds

Five in 10 users will switch providers due to poor customer service.

How 5G champions industry decarbonisation

It enables advanced connectivity, real-time energy monitoring, and transportation optimisation, aiding industries in decarbonisation. AS industries worldwide strive to mitigate their environmental impact and align with ambitious decarbonisation targets, the integration of innovative technologies such as 5G emerges as a powerful ally. This groundbreaking technology stands out as the first mobile standard to prioritise energy efficiency right from its standardisation phase, embedding considerations related to emissions. According to RHB Investment Research’s “Telecommunications - the Road to NZE” report, several key technological advancements underpin these efficiency gains. These include optimised use of available spectrum, energy-saving modes that reduce consumption during low data traffic periods, and advanced network management capabilities through enhanced virtualisation.