Plintron secures multiple wins at Asian Telecom Awards 2026
The company was recognised for addressing customer engagement through cloud platforms and complex wholesale integration.
Plintron was recognised at the Asian Telecom Awards 2026 in the Cloud Initiative of the Year - India and Wholesale Client Initiative of the Year - India categories. The awards reflected two initiatives that addressed customer engagement operations and wholesale network architecture within telecom environments.
Centralising customer communications with an AI-enabled cloud architecture
The Cloud Initiative of the Year - India recognition was awarded for Customer Engagement Platform 2.0, a cloud-based system developed to consolidate customer communications within a single operating environment. SMS, voice, email, WhatsApp, and mobile applications were managed through one interface, reducing operational fragmentation across channels.
Customer service functions were supported through an AI chatbot engine operating across web, WhatsApp, and mobile applications. Direct connectivity with backend systems enabled access to account data, usage records, and service history. Cases requiring manual handling were transferred to agents with prior interaction details retained, whilst routine requests were resolved automatically.
Business teams configured automated customer journeys through a no-code Flow Builder. Onboarding steps, transactional messages, and service notifications were deployed across channels as required. Campaign execution was handled through a unified module with real-time performance visibility. Customer interactions from all channels were consolidated within a single inbox, with access controlled through defined roles and secured application programming interfaces.
Executing a large-scale wholesale network migration without service disruption
The Wholesale Client Initiative of the Year - India recognition was awarded for a wholesale network integration delivered for a large mobile virtual network operator. The project involved migrating a multi-million subscriber base from a single mobile network operator arrangement to a dual-network wholesale model within a sixty-day deployment window, without changes to customer-facing or partner systems.
Development, integration, and testing activities were completed within the planned timeline. The backend architecture introduced through the project allowed additional wholesale network integrations to be accommodated with limited reconfiguration.
The Asian Telecom Awards is a premier awards programme that recognises telecom companies across the Asia Pacific for their contributions to industry advancement, technological innovation, and digital infrastructure development.
The Asian Telecom Awards is presented by Asian Telecom Magazine. To view the full list of winners, click here. If you want to join the 2027 awards programme and be acclaimed for delivering cutting-edge, award-winning telco products and services to customers, please contact Julie Anne Nunez - Difuntorum at +(65) 3158 1386 ext. 242. You may also reach out via [email protected].
