ASEAN telcos must balance innovation and security amidst cyber risks

Privacy, security, and trust remain the biggest risks for these companies.

Telecommunications companies in the ASEAN must balance innovation with strong security and compliance amidst the rise of cyber risks.

An EY report revealed underestimating changing imperatives privacy, security, and trust remain the biggest risks facing telcos.

“Telcos in ASEAN must navigate unique regional challenges like digital readiness, regulatory fragmentation, infrastructure gaps and varying levels of cybersecurity maturity,” said Joongshik Wang, EY-Parthenon Asia-Pacific Leader.

Meanwhile, artificial intelligence (AI) is also contributing to the growing cybersecurity burden.

Globally, customers are wary about what AI’s role may play in their service-provider interactions, with two-thirds wanting better explanations from connectivity providers about how it is being used.

Trusted AI systems will be key to safeguard complex and interconnected AI-driven telecommunications networks and IoT systems, while maintaining consumer and enterprise trust,” Wang added.

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